Making a Complaint


We take any complaint extremely seriously, and we will always do our best to fix anything you're unhappy with as quickly and effectively as we can. We view your complaint as an opportunity to put the situation right and help VAU Networks to improve and learn so we can offer all of our clients a better service.
Our trained representatives authorised to deal with client complaints, and should be your first point of contact. They will work to resolve your issue as quickly as possible.
You can contact a representative using any of the following methods:

Contacting us via phone is the best and most efficient way to make a complaint, about your services or handling of support requests.

You can reach us via two telephone numbers.
UK: 0203 519 0153 | USA: +1.567.244.5288

Upon connection, please press option 3, to be transferred to our VAU Support Team who will be happy to help you.

VAU Support Lines are open from 8:30am-10:00pm (Monday to Friday), 9:00am-5:30pm (Saturdays) and 9:00am-5:00pm (Sundays and Bank Holidays).

You can make contact us, via email, by filling out our online email form.

You can find this email form by clicking here.

We attempt to reply to every complaint, we receive via email, within seven working days.

If you wish to make a complaint via post, you can send written materials to:

Complaints
VAU Networks Ltd.
Suite 757, Vernon House
109 Friar Lane
Nottingham
NG1 6DQ

We attempt to make a response to every complaint, we recieve via post, within seven working days of receipt. This will help us investigate your complaint more efficiently.

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